Technical Support & Maintenance Services
Today, businesses are highly dependent on IT systems for their daily operations. As your business evolves, your website, mobile apps or other applications need to get updated in order to keep in pace with the ever-changing business scenarios. Application (or Website) Support and Maintenance is, thus, an important element towards improving and extending the life of the applications (or websites).
ETokina focuses on seamlessly maintaining and transforming your business-critical applications to meet the changing business requirements. Our support & maintenance services ensure your business applications (or website) are managed and operated smoothly to provide secure and high performance platform. Our detailed set of frameworks and proven methodologies help enable our customers to achieve:
- Reduce time-to-market
- Enhanced operational efficiency
- Efficient utilization of enhanced productivity for strategic initiatives
Our Support and Maintenance Model
ETokina’s support and maintenance model is an evolved and proven multi-tiered framework that serves to offer the best of the support solutions to our customers. Our support model delivers high-availability service products within a networked environment. Based on a levelled approach, the organizational functions are placed in an escalation hierarchy in the model along with clear lines of demarcation between the functions to ensure that responsibilities and duties are defined in a crystal clear manner. We tailor a custom solution for you depending on the nature of your IT infrastructure to meet your exact demands.
Our highly skilled staff provides 24*7 globally integrated support. Our services ranging from maintenance to proactive and continuous improvement help you get the most out of your existing IT infrastructure.